Someone help me! I feel like I'm becoming the stereotypical angry government employee. You know the mean old lady down at the DMV? I'm turning into her, and now I understand why she is that way. It's dealing with all the idiotic members of the "public" that do the dumbest things over, and over, and over. Like the guy just now who put the original on the copy machine the wrong way and just got half a copy...even though there is a diagram on the top of the machine showing proper placement...then he got angry and demanded a refund...all of fifteen cents. We normally don't give refunds for operator erros, but I went ahead and refunded his measly fifteen cents...in pennies. I'm so passive aggressive.